Refund policy

Refund Policy

Last updated: September 15, 2026

At Watm Store, customer satisfaction is our top priority. Because our items are custom-printed and made-to-order specifically for you, please read our return and refund policy carefully.

1. Returns and Right of Withdrawal (14 Days)

  • In accordance with European consumer regulations, you have the right to withdraw from your purchase within 14 days of receiving your item without giving any reason.

  • To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging.

  • Custom-made items: Since items are produced on demand, returns for buyer's remorse, change of mind, or incorrect size selection are handled on a case-by-case basis. Please refer to our size charts before ordering.

2. Manufacturing Defects vs. Shipping Issues

  • Manufacturing Defects: If your item arrives with a printing defect, damage from production, or if you received an incorrect item, we are happy to send a replacement or issue a full refund. You must notify us at contact@watmstore.com within 7 days of delivery with your order number and clear photos of the issue. This applies to all orders.

  • Transit & Delivery Issues (Lost, Stolen, or Damaged Packages): Transit mishaps (such as packages lost in the mail, stolen from a porch, or damaged during shipping by the carrier) are only covered if you opted for our Shipping Protection / Delivery Guarantee at checkout. If you did not select this option at purchase, Watm Store cannot be held responsible for carrier-related losses or damages once the package has been handed over to the shipping provider.

3. How to Initiate a Return or Report an Issue

To start a return or report a problem, please contact us directly at contact@watmstore.com. Our support team will guide you through the process.

4. Returns & Return Shipping Costs

  • Because our items are custom-made on demand and shipped globally from our international fulfillment facilities (US or Vietnam), we generally do not require physical returns for defective or incorrect items. Providing clear photos of the issue is usually sufficient to arrange a replacement.

  • If a physical return is specifically requested or authorized by our support team, the customer is responsible for the international return shipping costs, as items must be shipped back to our fulfillment centers. Shipping costs are non-refundable.

5. Refunds

Once your request is approved and any required item is processed, your refund will be automatically applied to your original method of payment within a certain number of days.